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FREE WORLDWIDE SHIPPING AVAILABLE!! - COVID-19 is causing some shipping delays

FAQs

1) How long will my order take to arrive?

Typically it will take 2-3 weeks, however due to major disruptions because of Covid-19 it can take 5 weeks and sometimes more for orders to arrive from overseas. ( Most orders come from overseas )

Hoodies in the Express Delivery section of the store will usually take 3-5 business days. ( These orders come from within Australia ) See this section below;

https://thehoodiestore.com.au/collections/express-delivery 

 

2) Why are orders taking longer at the moment?

Orders are taking longer because of the effects of Covid-19, this means that items have longer than normal transit times when transiting overseas on their way to Australia ( most orders come from overseas), also when going through Australian customs and being delayed while going through the Australia post system. Please see Australia post information below;

https://auspost.com.au/about-us/news-media/important-updates/coronavirus

Please note: The Hoodie Store has no control whatsoever over how fast items are being shipped, once the item is handed over to the relevant shipping company we cannot control how fast it ships, so please keep this in mind when communicating with us. 

If you wish to receive an item faster, you have 2 options:

a) Choose a Hoodie from the Express Delivery Section in our store

https://thehoodiestore.com.au/collections/express-delivery

b) Contact us when you make an order and request faster delivery, please be aware this will cost more because shipping companies charge considerably higher prices for items to be shipped faster. Please be aware that shipping faster than 2 weeks may not be available for some hoodies.

 

 

 

 

 

 

b

How long will my product take to ship?

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.

• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 15–30 business days. US orders are shipped by ePacket, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

b

How much does shipping cost?

For our customers it's free!
b

What countries do you currently ship to?

We ship globally to every country!